Walmer & Deal Physiotherapy & Sports Injury Clinic T&Cs

Please allow 24 hours’ notice of cancellation by calling or TEXT 07957195638 or Alternatively
email info@physiofirst.com, please leave a message with your name and appointment details.

At Walmer & Deal  Physiotherapy and sports injury clinic keeping to scheduled appointments is
without doubt was one of the most important FEEDBACK positives we received. However, we
appreciate that sometimes unforeseen circumstances may result in short notice cancellation or
non-attendance. Unfortunately, fixed costs mean failures to attend (DNAs) significantly affect
the business. Due to this, missed appointments (DNAs) will be charged unless adequate
notification is provided. This means at least 24 hours’ notice of cancellation would avoid any
cost to you. Clients who do not cancel within these times will be asked to make advance
payment via the website either PayPal or Credit card prior to another appointment being
booked.

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